Sarah or (Bally Kaur) gave me an exceptional service
Sarah or (Bally Kaur) gave me an exceptional service. My mother is critically ill, I needed a new mattress but didn't have time to look....she listened attentively and I now have a great mattress...she is a very good employee. Delivery guys were great to, very polite. Overall 11 out of 10. Definately recommend your company. Thanks Sarah
Date of experience: March 4, 2026Unprompted review
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Sharon DawkinsGB · 2 reviews
My experience at this company was above and beyond
My experience at this company was above and beyond from the time we entered there showroom the bed we chose was a hard rock and so far the best mattress I have ever had 5 nights of bliss sleep now the delivery man was lovely I had no one to take my bed upstairs it was not a problem for him to lift it up for me what a gentleman anyway they took us in the bk and I seen first hand the ghys making the mattress brilliant I will be bk with friends and family thank you for the kind staff letting us nearly falling asleep trying the beds out 😂🙋🏾♀️see you soon
Date of experience: February 25, 2026Unprompted review
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MKhanGB · 5 reviews
Excellent firm mattress – very comfortable
I bought a King size Rock mattress from Carter and Lewis and I'm very happy with it. The mattress is properly firm, exactly as described, and provides great support while still being comfortable. I've been sleeping much better since switching to it. Overall, the quality feels excellent and it offers great value for money. I would definitely recommend this mattress if you prefer a firm and supportive sleep.
Date of experience: January 29, 2026Unprompted review
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Elinor GrahamGB · 11 reviews
High quality extremely comfortable mattresses!
High quality and quick delivery; these mattresses exceeded my expectations! The ordering process was smooth, and the customer support was excellent. I bought 2 mattresses and I wouldn't go anywhere else. Recommended to all my family and friends !
Date of experience: January 13, 2026Unprompted review
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Mohammad AhmadGB · 3 reviews
Really good mattresses
Really good mattresses, very high quality. I ordered the Savoy mattress and can honestly say it's the best mattress I have ever slept on. Good customer service as well.
Date of experience: December 12, 2025Unprompted review
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Asim RashidGB · 3 reviews
Mattress from Carter and Lewis
We purchased a Double Mattress from Carter and Lewis recently. The service was fantastic from start to finish. The quality is excellent, the materials used appear to be superior to what we had previously. The fabric, the comfort and style are excellent. The old mattress replaced was taken away so leaving us with no hassle. Highly recommended, thank you.
Date of experience: November 24, 2025Unprompted review
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Halema patelGB · 6 reviews
Best mattress
Bought 1 to try it out for myself and i absolutely loved it so i bought 2 more for my kids. Would 100% recommend. Most comfortable mattress i have ever had!
Date of experience: November 18, 2025Unprompted review
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Mobeen GhouriGB · 2 reviews
I have bought a Carter and Lewis mattress previously
I have bought a Carter and Lewis mattress previously from a store in Scotland, but ordered the latest one from website directly. Honestly the mattress quality is brilliant, it's very fairly priced for the quality of product that you receive. Will definitely buy again
Date of experience: October 14, 2025Unprompted review
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Wajid SadiqGB · 5 reviews
Really High Quality mattress
Really High Quality mattress, I ordered the Savoy mattress and it's the most comfortable mattress I've ever slept on and the quality of the finishing is amazing, definitely would recommend.
Date of experience: October 15, 2025Unprompted review
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Mattress F.A.Q's
Which Carter & Lewis mattress is best for back pain?
Most people with back pain do best on a supportive mattress that keeps the spine level. Our Gravity Cell (1500 pocket springs with a Gravity Cell layer, firmness 7–8/10) is a great place to start.
If you want something firmer, try the Sleep Master or HyCare Ortho (both 7–8/10), or The Rock (8–10/10) if you prefer very firm. Not sure? Take the Mattress Finder. If you have an ongoing back condition, ask your GP or physio for advice too.
Firm or soft — how do I know which is right for me?
It mostly depends on how you sleep and your build:
Side sleepers usually suit medium to medium-firm (4–7/10), which cushions the shoulders and hips.
Back and front sleepers usually suit firm (7–8/10) to keep the spine aligned.
Heavier builds, or anyone who loves a very firm feel, often prefer 8–10/10.
Every product page shows a firmness rating out of 10, and the Mattress Finder will match you in about a minute.
Can I try the mattress before I commit?
Yes. You're welcome to visit our showroom and workshop on Holme Street, Liversedge, West Yorkshire, to lie on the mattresses and see them being made. Please get in touch before you visit so we can make sure someone is there to help.
We don't offer a home sleep trial, because every mattress is made to order and, for hygiene reasons, can't be resold once it has been used. If you buy online, you can still cancel within 14 days of delivery as long as the mattress is unused, unstained and sealed in its original packaging.
How long will my mattress take to arrive?
Every mattress is hand-made to order and delivered free within 5–7 working days of your order being confirmed. Need it sooner? Express delivery within 2–3 working days is available for £45.
We'll email to confirm your order, contact you with your delivery date once your mattress is made, and our driver will call you the evening before or the morning of delivery to arrange an exact time, so please leave your mobile number. We deliver to the UK mainland only (not Northern Ireland or the UK islands). See our Shipping & Delivery Policy.
Will you take my old mattress away?
Yes. We can take your old mattress away for £35 on the day we deliver your new one. Just add it when you order; it needs to be indoors, dry and free from stains, damp or pests.
Can I spread the cost of my mattress?
Yes. You can pay in 3 interest-free instalments with Klarna at checkout (subject to status and Klarna's terms). We also accept Visa, Mastercard, American Express and PayPal.
What makes a handmade Carter & Lewis mattress different?
Every Carter & Lewis mattress is made to order and hand-tufted in our workshop in Liversedge, West Yorkshire. Tufting holds the fillings firmly in place so they don't shift or lump over time.
We use natural fillings like wool and cotton, with cashmere, mohair and silk in our luxury models, over up to 1500 pocket springs, with Gravity Cell in many models. Natural fibres breathe and wick away moisture, so you sleep cooler and fresher.
What size mattress do I need?
We make all the standard UK sizes:
Bunk: for bunk beds
Single (2ft6–3ft): 75–90 × 190cm
Small Double (4ft): 120 × 190cm
Double (4ft6): 135 × 190cm
King (5ft): 150 × 200cm
Super King (6ft): 180 × 200cm
Measure your bed frame before you order. Need something different? We can make bespoke sizes, but please note bespoke orders can't be cancelled once production has started.
How long will my mattress last, and is it guaranteed?
With good care, a Carter & Lewis mattress typically lasts around 7–10 years. To get the most from it, use a mattress protector, rotate it every 3 months and make sure it sits on a solid, supportive base.
Every mattress is covered by our 5-year warranty against manufacturing faults, such as broken springs, dips deeper than 3cm or faults in the cover, on top of your statutory rights. Normal wear, changes in comfort and misuse aren't covered. If you spot a fault, email support@carterandlewis.co.uk with photos and your order number. Full terms are in our Returns & Warranty policy.
What happens if it's not right for me?
For online orders, you can cancel within 14 days of delivery as long as the mattress is unused, unstained and still sealed in its original packaging. Email support@carterandlewis.co.uk with your order number. You can return it yourself or we can collect it for £75, and we'll refund the mattress and standard delivery to your original payment method within 14 days.
We can't accept returns once a mattress has been unwrapped or slept on, or because of comfort preference, and bespoke orders can't be cancelled once production has started. If your mattress is faulty or not as described, we'll repair, replace or refund it under the Consumer Rights Act 2015 and collect it free of charge. Your statutory rights are not affected.